Refund Policy

Refund Policy

Refund policy

Returns
If you'd like to return your hotspot purchase within 30 days of your delivery date, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once we receive your returned item, you'll receive confirmation from our team and your refund will be processed through your original method of payment within 3 business days.

To contact us about return instructions please kindly reach out to our team at support@skyroam.com. You will be responsible for return shipping costs and must include trackable shipping service.

There is no refund policy on rental orders.

One (1) Year Warranty
We'll exchange or repair any units or parts that are defective within one-year of when you received your order. Please contact us at support@skyroam.com so we can assess any product issues and help resolve.